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Frequently Asked Questions
Below, you will find some of our most frequently asked questions about our event design services. If your question isn't listed here, please don't hesitate to contact us.
WHY HIRE A PROFESSIONAL TEAM INSTEAD OF HAVING MY FRIENDS AND FAMILY HELP?
Everyone wants to help you on the day of your wedding because they love you and want to be a part of helping make your day special. What they don’t know is that the average set up time for a wedding ceremony/reception is 10-12 hours the day of the wedding (to set tables, chairs, centerpieces, other rental structures, and add all details and decor. Then they must break down all equipment and decor at the end of the celebration - which usually takes 2-4 hours). You want those folks to be there enjoying your day with you, not working it.
Another hard but important factor to consider is you do not want to be disappointed with your day if your friends and family don’t execute your ideas the way you wanted or if the end result is not what you had in mind. The last thing you should be thinking at the end of your wedding day is that you wish you would have hired a professional to help perfect all the details.
Should I Book Rentals/Services Services in Advance?
Yes, yes, yes, you should certainly plan ahead even when renting! We recommend reserving items/services as soon as you know you'll need them. This will give you the peace of mind of knowing the items you need are held for you. There's always time to make minor adjustments with your booking (until 30 days prior to your event). We'll happily take reservations up to 1 year prior to your event, but at least 5 months prior is recommended.
Are There Any Additional Services You Provide?
We offer a host of services ranging from live floral decor, silk centerpiece rentals, balloon decor, arches, flower walls, chuppahs, a wide array of tablecloths, candelabras, love seats, custom creations, etc. We can even hook you up with an amazing Coordinator, Photographer/Videographer, DJ, or Lighting expert.
How Does the Booking Process Work?
We'll start by asking you some basic questions to gain an understanding of your vision for your event. When we have an idea of what you want we'll confirm that everything is available for your dates and then send you an invoice via email for you to review. When you're ready to commit to booking with us, we'll ask for a 20% deposit and voilà- your event is booked! For amounts less than $600.00, a deposit of 50% of the full amount is required to secure a booking.
What About Payments?
Payments can be made at any time over the phone or in-person. We accept cash or card (Visa, MasterCard, American Express, and Discover). The full & final payment is required 30 days prior to your event date.
Can I Make Changes?
Any changes/amendments can be made to your order up until 30 days prior to your actual event date.
Absolutely no amendments or deletions are permitted within 30 days of your actual event date.
What if I Choose to Cancel?
The non-refundable deposit paid on booking remains ours. Cancellations within 30 days of event date remain payable in full.
What about set up?
Setup/delivery includes the setup or installation of the rented items and/or floral decor provided by Parade of Flowers. Fees are based on travel distance, total number of items, assembly time and decorating involvement. We do not install or decorate with items that were not provided by us.
What about after the party?
Unless otherwise stated, all rentals will be retrieved by our Parade staff. Any missing or damaged items are subject to be charged for replacement or late fee. The client is to inform us upon arrival if something is damaged or missing.